Refund policy
Last updated: July 23, 2026
At Harbor & Hazel, your satisfaction is our top priority. We offer a hassle-free, 100% free returns policy. If you are not completely in love with your purchase, we will make it right.
1. Return Window You may return any item for any reason within 30 days of receiving your product.
2. Free Returns Returns are completely free. We will provide you with a prepaid FedEx return shipping label at no cost to you.
3. Condition of Items To be eligible for a return, items must be in the same condition that you received them—unworn, unused, and in their original packaging.
4. How to Initiate a Return
- Email us at info@harborhazel.com with your order number and the reason for your return. (We typically respond within 24 hours!)
- Once your return is approved, we will email you a free, prepaid FedEx return label.
- Pack your items securely, attach the label to the outside of the box, and drop it off at a FedEx location.
5. Refunds Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed automatically to your original method of payment within 3-5 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
6. Exchanges If you would like to exchange an item for a different size or color, the fastest way is to return the original item for a full refund and place a new order for the desired item.
7. Damaged or Defective Items If you receive a damaged or defective item, please email us at info@harborhazel.com immediately with a photo of the item, and we will send you a free replacement or issue a full refund.